LIVE SALE FAQ
✨ FAQ ✨
How long does it take to ship my order?
Our standard processing time is 1–3 weeks. We pack each order with intention and care, so sometimes the full window is needed. Need it sooner? Add a Rush My Order upgrade for guaranteed 1–2 day processing.
Please remember, we’re a small team balancing high order volume — your patience truly means the world!
Do you offer free shipping?
Yes! U.S. orders of $150+ ship free. Just use code FREESHIP at checkout, or the discount will apply automatically.
Can I add items after I’ve checked out?
Absolutely — use code ADDON at checkout if you’d like to add to an existing open order without paying extra shipping. We’ll combine everything in one box.
If you use the code but don’t have an open order, we’ll reach out to arrange shipping or cancel if needed.
Can I upgrade to rushed shipping later?
Yes — you can purchase Rush My Order any time before your package ships. This guarantees it will be dropped off within 1–2 days.
Where’s my tracking number?
You’ll get an email with tracking once your order ships. Didn’t see it? Please check your spam folder or reach out — we’re always happy to resend it.
How long does delivery take?
Once your parcel is with USPS or your chosen carrier, delivery typically takes 2–14 days within the U.S., depending on your location. International orders may take 1–6 weeks. Once a package leaves our hands, we’re not responsible for postal delays.
Do you offer payment plans?
Yes! You can pay over time with Shop Pay, PayPal Pay Later, Afterpay, or Affirm.
Can I cancel or return my order?
Orders can be canceled for a full refund before they ship. Once shipped, all sales are final.
Please note: If you’re using an Open Box, you’re committing to those items — they can’t be canceled or refunded because of the storage and care involved.
How can I contact you?
Please use the Contact form on our site (you’ll find it in the menu). For order-related questions, always email or use the form — we do not handle order inquiries through TikTok or Instagram DMs.
What if I entered the wrong shipping address?
Let us know right away! We can fix it before your order goes out. If the package is already in transit, it will return to us if undeliverable. In that case, you’ll need to cover the reshipping cost.
Where are you located?
We ship from Los Angeles, California.
What if my crystal arrives damaged?
We package each piece with care, but once it’s with the carrier, we’re not responsible for any loss or damage in transit. Please reach out to USPS or your carrier to file a claim if needed.
Do you ship internationally?
Yes! International shipping starts at $20 and varies by weight and destination. If you don’t see your country listed, reach out — we’ll do our best to add it.
Please note: customs fees, duties, and taxes are the buyer’s responsibility and may apply based on your country’s rules.
What’s an Open Box?
An Open Box lets you purchase items now and ship them later, so you can combine multiple orders and save on shipping. When your total hits $150+, shipping is free! Use code OPENBOX at checkout to keep your box open — then let us know when you’re ready to ship.
💎 Live Sale FAQ 💎
How does a live sale work?
Join us on TikTok Live to see and claim crystals in real time! Each piece has a number and price. To claim, type “claim [#]” in the chat — first on our screen gets it!
After the live, we’ll create a personal listing under your TikTok username with photos and a description. You’ll have 24 hours to check out after we post your link.
Where do I find my live sale listing?
Your listing will be in the Live Sale Listings section of our shop, labeled with your TikTok username.
When are your live sales?
Check our TikTok page @truerthings for updates on when we'll be live and what kinds of crystals will be featured!
What’s a live sale deposit?
If you’re new, we require a one-time $2 deposit before you can claim. This goes straight toward your total and helps prevent no-shows. (Example: if you claim $100 in items, you’ll only pay $98 at checkout.) This deposit is non-refundable.
What’s an Open Basket?
Just like an Open Box — it lets you claim items over multiple lives and ship everything together later to save on shipping. You’ll pay shipping when you’re ready to close out. Orders totaling $150+ qualify for free shipping! Use code OPENBOX at checkout to keep it open.
How much is shipping?
Shipping usually ranges from $5–$10 within the U.S., depending on weight. Orders $150+ always ship free.
Can I put items back?
Please claim mindfully! We allow one put-back if needed, but extra put-backs make things harder for us and other customers. All put-backs must be finalized by the end of the live.
How soon do live sale orders ship?
Just like regular orders — within 1–3 weeks. Need it sooner? Add a Rush My Order for 1–2 day processing.
Can I hold off on paying my listing?
Holds may be granted in special cases, but they’re the exception, not the rule. If you need extra time, please communicate clearly. Breaking a hold agreement may result in being blocked from future sales — we appreciate your understanding!
Missed a live?
No worries — check our TikTok page for the next Live, or contact us if there's a type of crystal in particular that you wanted and missed out on. And between Lives, feel free to shop on our Etsy, truerthings.etsy.com, and here, on this website!